bk991 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bk991 ("bk991", "we", "us", "our"), the operator of the online betting and casino platform at bk991.io, collects, processes, stores, and shares personal data relating to individuals ("you", "your", "Player") who access or use our platform.

This Policy applies to all personal data collected through the bk991 website, mobile browser interface, customer support channels, and any other interaction you have with bk991 as a registered or prospective player. By creating an account or continuing to use the bk991 platform, you acknowledge that you have read and understood this Policy.

2. Data Controller Information

For the purposes of applicable data protection law, bk991 is the data controller responsible for your personal data collected through this platform. bk991 operates as an internationally licensed offshore platform. Questions regarding data processing or this Policy may be directed to our support team using the contact details set out in Section 15 of this document.

3. Data We Collect

bk991 collects personal data through several channels during the course of your relationship with us. The categories of personal data we may collect include the following:

3.1 Registration Data

When you create a bk991 account, we collect information you provide directly, including:

• Full legal name
• Date of birth (to verify you meet the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (including city and country)
• Username and password (password stored in encrypted form only)

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect copies of identity documents such as a national identity card, passport, driving licence, or other government-issued photo identification. We may also collect proof of address documents such as utility bills or bank statements.

3.3 Financial Data

When you make deposits or request withdrawals, we collect information relating to your payment methods, including mobile financial service account references (bKash, Nagad, Rocket, Upay) and card details where applicable (Visa, Mastercard). Full card numbers are not stored by bk991 — payment processing is handled by our payment partners using industry-standard tokenisation.

3.4 Transaction and Activity Data

We maintain records of all transactions conducted through your bk991 account, including deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance history. This data is retained for regulatory, financial, and responsible gaming purposes.

3.5 Technical and Device Data

When you access the bk991 platform, our systems automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser type
• Pages visited, session duration, and navigation path
• Referring URL and exit URL
• Date and time of access

3.6 Communications Data

If you contact bk991 through live chat, email, or any other support channel, we retain records of that communication, including the content of messages and any attachments, for the purpose of resolving disputes, training, and quality assurance.

4. How We Use Your Data

bk991 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your bk991 player account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to the full range of betting, casino, and gaming services available on the bk991 platform.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, and to maintain accurate financial records of all transactions.
• Legal Compliance: To meet our obligations under applicable anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor betting patterns and account behaviour for signs of problem gambling, and to enforce self-exclusion, deposit limits, and other protective measures requested by players.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have consented to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the functionality, stability, and user experience of the bk991 platform.

5. Legal Basis for Processing

Where applicable data protection law requires bk991 to identify a legal basis for processing personal data, we rely on the following grounds:

• Contractual Necessity: Processing required to fulfil our obligations to you under the bk991 Terms & Conditions, including operating your account, processing payments, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including AML, CTF, and KYC requirements.
• Legitimate Interests: Processing necessary for bk991's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

bk991 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary:

6.1 Payment Service Providers

We share necessary financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card network processors — to facilitate deposits and withdrawals. These partners are bound by their own data protection obligations and may only use your data for payment purposes.

6.2 Identity Verification Services

We may share KYC documents and registration data with third-party identity verification providers to assist in verifying your age and identity as required by our operating obligations.

6.3 Technology and Infrastructure Providers

bk991 uses third-party cloud hosting, content delivery, and software providers to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

6.4 Game Content Providers

Some game studios and software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data to facilitate game delivery and session management. No sensitive personal or financial data is passed to game providers beyond what is technically necessary.

6.5 Legal and Regulatory Authorities

bk991 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or legitimate legal process.

7. International Data Transfers

As an internationally operated platform, bk991 may transfer personal data to service providers and partners located in countries outside of Bangladesh. Where such transfers occur, bk991 takes steps to ensure that appropriate safeguards are in place to protect your data, including the use of contractual protections with the recipient entity. By using the bk991 platform, you acknowledge that your data may be transferred internationally in accordance with this Policy.

8. Cookies and Tracking Technologies

bk991 uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

8.1 Strictly Necessary Cookies

These cookies are required for the platform to function correctly. They enable core features such as session management, authentication, and security. You cannot opt out of strictly necessary cookies without disabling essential platform functionality.

8.2 Performance and Analytics Cookies

These cookies collect aggregated, anonymised information about how players use the bk991 platform — such as which pages are visited most frequently and where errors occur. This data helps us improve platform performance and user experience. No personally identifying information is collected through analytics cookies.

8.3 Functional Cookies

Functional cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience on the platform.

8.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the bk991 platform. Refer to your browser's help documentation for guidance on managing cookie preferences.

9. Data Retention

bk991 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general terms:

• Account registration and KYC data is retained for the duration of your account and for a minimum period of five (5) years following account closure, in accordance with AML and record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for up to three (3) years from the date of the last interaction, unless a longer period is required for an unresolved dispute.
• Technical and device data collected for analytics purposes is retained in anonymised or aggregated form and is not subject to a specific deletion schedule.

When your personal data is no longer required, bk991 will securely delete or anonymise it in accordance with our internal data governance procedures.

10. Security Measures

bk991 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the bk991 platform.
• Encryption of sensitive data at rest, including passwords and financial identifiers.
• Access controls limiting data access to authorised personnel on a strict need-to-know basis.
• Regular security assessments and monitoring of the platform infrastructure.
• Staff training on data protection responsibilities and security practices.

While bk991 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a risk to your rights and interests, bk991 will notify affected users in accordance with applicable legal requirements.

11. Your Data Rights

Subject to applicable data protection law, you may have the following rights with respect to the personal data bk991 holds about you:

• Right of Access: You may request a copy of the personal data bk991 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to Erasure: You may request that your personal data be deleted where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction: You may request that bk991 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is contested.
• Right to Data Portability: Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities carried out on the basis of legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the bk991 support team using the details provided in Section 15. bk991 will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.

12. Children and Minors

The bk991 platform is strictly for adults aged 21 and above. 21+ bk991 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the bk991 platform, please contact us immediately at [email protected].

bk991 strongly encourages parents and guardians to make use of parental control software and to monitor their children's online activity to prevent access to gambling platforms.

13. Third-Party Links

The bk991 platform may contain links to third-party websites, services, or content. This Privacy Policy applies solely to data collected by bk991 and does not cover the privacy practices of any third-party website. bk991 is not responsible for the content or privacy practices of any site to which we link. We encourage you to review the privacy policy of any third-party site you visit.

14. Changes to This Policy

bk991 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material, we will notify registered players by publishing the revised Policy on the bk991 website with an updated effective date. We encourage you to review this Policy periodically. Your continued use of the platform following publication of a revised Policy constitutes your acceptance of the updated terms.

15. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how bk991 has handled your personal data, please contact our support team:

Email: [email protected] (plain text — not a clickable link)

Our support team is available 24 hours a day, 7 days a week. We aim to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days of receipt.